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Old 08-08-2005   #1
rustybrick
 
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Session One, Day One; Mobile Search

Detlev Johnson is the moderator of this new session. He said mobile search means delivering services down to a cell phone but also can mean a small screen device like a PDA.

Yahoo! is up first, Mihir Shah, Directory of Product Management. Yahoo! User base: 379 million users are mobile. Yahoo has 15 mobile products available across hundreds of mobile devices (communication, information and games). They have developed 50+ relationships with wireless vendors. Why now? Data services are a driver of increased ARPU for wireless carriers. Consumer adoption of enhanced handsets in growing. More enhanced handsets create opportunities for greater usage of data services. Increase in data service usage leads to a demand for more diverse content. Large growth in content makes "Directory style" browsing a pain. There is a need to easily find and access this information. Yahoo!'s goal is to extend Yahoo! services beyond the desktop. They offer user choice; WAP Search, SMS Search and Search Clients. WAP Search: First product Yahoo! has is Web Search. They took several of the most popular Web search shortcuts and applied it to WAP Search. They then introduced "transcoding" to make services more readable. How do publishers participate? Create mobile versions and submit your site to Yahoo!. Second WAP product is Yahoo! Local for Mobile, he demonstrate how it works. And the 3rd product is image search for WAP Search. Now SMS Search, which is basically a text message, send a query to 92466 and they will reply to you with the information. They added to it a "reply to refresh" interactive option. You can basically save your first message and reply to it to get a refreshed version (works well with stock quotes, airline flights). They also added to it is a link to a Web address, if wanted. They also enable you to send information from Yahoo! web to a SMS enabled phone. Choice, Shortcuts and Interactivity is what Yahoo! Mobile is about. Mobile search adoption has grown rapidly; high growth in UUs since end of 2004 (almost 100%) and search is the 3rd most used WAP Service after mail and messenger). Overall user satisfaction with the product is high. mobile.yahoo.com/search has an interactive demo for you.

Google is now up, Deep Nishar, Director of Product Management. He asked how many of you use Web browsing on your mobile device? A nice number raised hands. He then asked how many of you are delighted with that experience, no one raised their hands. He said the medium is the content and not about the Web accessible via the Web. Google had the first WAP (WML) search product in 2000. They launched SMS search late last year (2003). After they launched Google Local, then blogger mobile, Google Search & Image Search. They just introduced the Google Mobile Web search which is a separate index just for mobile content. Mobile.United.Com has a mobile enabled site for tracking flight status (and five other things that are used most often on the site). TubePlanner.com has a mobile ready site, it tells you how to get from point A to point B via subways. Bloomberg.com has time sensitive mobile information for you (btogo.com). So you see why a separate index for mobile sites can be important. Tips for bringing your content to the Mobile Web; (1) link your sites, (2) write for a standard (validate it), (3) make sure you test your site with a reasonable number of phones. Demand for mobile content is high and we need to reach the mobile users and not make them reach us.

AOL Mobile, Ken Thomas, Principal Product Manager. Mission...Great mobile experiences, easy to use for the mainstream. Context; mobile search in beta, suite of WAP services suite, and accessible via mobile portal. Mobile search issues include; too many results, irrelevant, very few mobile sites, "incomplete content" messages, text only experience, and awareness & usability of short-codes. AOL's Solution is relevance (Google Web Search, Yellow Pages Local, Pin Point Shopping) and useful (renders the WWW, images and text supported and WTAI/click to call). Web Search examples; he shows how AOL's products does a good job of rendering these sites (starbucks.com and SES pages). He then showed a local search example, with a little map. Shopping example with pin point and showed some product images. How Does it Work? They partner with InfoGin which does "Right-Sizes the Internet" for mobile phones. Mobile Matrix Transcoder technology (evaluates devices capabilities and more). Advantages; ubiquitous access, existing search behavior, efficient, makes the whole Web mobile, more compelling then text, better experience and still a "beta." Find it at http://mobile.aol.com or http://mobile.aolsearch.com/ or the desktop beta at http://beta.aol.com/.

Matthew Snyder from Nokia was next up to talk about mobile search. Nokia wants to bring value to customers, the mobile phone is a computer in hand. One device for computer and consumer electronics (phone, video, camera, radio, etc.). Number of active mobile users; by 2009 3 billion users will have mobile devices. Desktop search needed; first nokia device with hard disk coming out (on mobile devices), easy access to Web content with small screen is a technology challenge, and with mobile search client nokia can offer a distribution and customer acquisition platform for 3rd parties. mobile Search application User Experience demo: They made an actual GUI interface for the phone which can be used for Searching (they bring three Yellow page companies (eniro, yell.com and fonecta -- for those markets). They integrated an advanced mapping solution for mapping technologies.

Gary Price (SEW News Editor, ResourceShelf.com and Mobile Guru) is now up. http://tinyurl.com/e326p/ (slides at that URL) He is a dedicated mobile user, and he is a treo guy and he loves mobile. Other Services and Companies include; 4info.net (SMS), Upsnap.com, synfonic, smarter.com (Gary goes through some of these products and discusses benefits of them). Specialty Tools; FeedBeep (RSS via SMS), Answers.com, CarRentals.com, SMS Traffic Alerts via MSN Auto, Skweezer.net (makes Web pages load better on mobile), Bloglines Mobile (its great), Nextaris Mobile, Winksite (create a mobile "space"), nextBlast (live DC video traffic optimized for mobil), TrafficLand, Vazu.com (copy/paste, send from Outlook, SMS-based). Vertical Markets; national library of medicine has offered movile versions of PubMed, Merck Manual for Mobile, and LexisNexis and Westlaw. Web Designers; you must create an optimized site or realize there are transcode tools out there trying to convert your site. Opportunities; advertising (sponsored links, AOL is doing it only now), Answering machines, so where will the ads go? Branding + Answers, for example, you do a search for a sports score; "this sport score is brought to you by ABC Company." Future of mobile search is cameraphone searching (mobot.com), hold your camera up to an ad in a magazine, then info about that product will be sent back to you via SMS. So in the future you might be able to hold your camera phone up to a street sign and get info about that area.

Two other sessions should be posted shortly at http://www.seroundtable.com/, please discuss them here.
---- Search Algorithms: The Patent Files (Ben Pfeiffer)
---- Eye of the Storm: Lessons from large search marketers (Chris Boggs)

Last edited by rustybrick : 08-08-2005 at 02:03 PM.
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Old 08-08-2005   #2
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Barry & Ben,

Thanks a ton for your coverage. Sorry the presentation was "hard to hear" and that I couldn't be there in person. I'll see you all tomorrow.
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Old 08-09-2005   #3
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We have been optimising for the mobile web for the last year now and have seen an increase in users of smartphones who log into clients sites.
A new site and application will integrate Google’s mobile search engine http://www.google.com/xhtml though while Google mobile search is still in early days there is a lot of room for scope. At the moment it seems just to return results that are stripped of images.

Optimising for the mobile web is a whole new animal, gone are the usual techniques (except for drawing on past experiences with the web and search optimisation) and coding and page layout is more relevant to optimising the mobile web. This means builds using languages such as XHTML (XHTML 2 when its released will support small devices better) no tables and ensuring the code is readable within one page. No small feat. It does have an advantage though; it promotes and creates accessibility as the coding is very similar. It also lightens the code by up to 70% in some cases.

Optimising for the mobile web means creating a page that has non-progressive images and any image use should be concentrated around brand and then product. Ad copy needs to be short and sell fast. Location page with mapping, automatic connection to mobile phones at a click. The menu needs to be short and relevant.

I have listened to a few of my peers recently wanting to make the first steps into mobile optimisation. Some have got it right, most though are going in with the ‘old ideas’ of creating long pages of text to increase rankings in this media. This is one medium where this will not work too well. Mobile users are restricted by their time on the mobile web. Time is money and each minute they are logged on the bill is mounting. They need to find the information fast. A lot of mobile users will be looking for directions, hotel availability, ticket bookings, where to go etc.

In short, mobile optimisation will take more technical knowledge in combination with good marketing experience of customer movement on the web and the mobile platform.

Just my few cents and limited expereince in this medium so far.

Last edited by SoNet : 08-09-2005 at 12:20 PM.
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