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#1
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How To Start & When You Can Charge For SEO
We had a thread recently where someone apparently new to SEO was seeking advice on getting a site to rank better. The issue came up on whether anyone should be sellign SEO services at all if they don't seem to fully understand the process involved.
So, in this thread, I'd encourage you all to contribute. How can someone new in SEO get started? Can they get started without charging? When do they make that jump to consider themselves ready to charge? And does the industry suffer if you have new people coming in and picking up clients before they are ready? |
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#2
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IMO, the LARGEST issue facing our industry is credibility. So many companies out there sell "search engine submission" for $39 or "one-time" SEO for $200 and when the consumer isn't educated with regard to our service (which 9 times out of 10 they are not) it makes it really difficult to contrast one's legimitate, reliable and effective services with the thousands of firms that are just trying to rip people off or which simply are not qualified to provide services and charge for them.
What troubles me about the post about the individual "asking for help" in Google (see thread Danny referenced), is that by asking the question he's not only admitting that he has not been able to get clients into the most important search engine, but that he/she has no idea why he/she can't, and thus doesn't seem to know the fundamental differences between Google and MSN and Yahoo - which again IMO is probably something I teach on Day 1, Lesson 1 of a Year-Long SEO Course - all search engines are not the same! To be clear, I'm not saying that since he doesn't "fully" understand SEO or is not some sort of "expert" that he can't sell his services. I would say that very few if anyone really "fully" understands SEO. Rather, my beef is that to sell these services I believe you should at least have a strong fundamental understanding - i.e. - how do the 3 major SE's differ - what are the basic on page elements to keep in track - what are some of the major pitfalls in design and layout (frames, overuse of text in images, too much JS, excessive coding, etc.) - what is the purpose of link building and how do links help rankings - that the whole process takes some time - weeks, months, in some cases much longer depending on competition, etc. - how does one do effective keyword research and targeting, etc. Additionally, I think that before selling you should at least have 1 if not a significantly larger number of sites that you've researched KWs for, optimized for and acheived rankings for that have lead to traffic in each of the 3 major SEs. There can be much debate about this still not being enough, but please at a minimum have at least had some small amount of success before you call yourself a professional and take other people's money. Now that said, its fine to ask that question if you are optimizing your own small business site or just learning, but when you say you have clients and thus you are charging people for your services - and you are not knowledgeable about even the basics of acheiving rankings and generating traffic from the 3 largest search engines, well, that just makes the rest of us who spend so much time and energy and effort learning and working at our craft look bad. This type of thing is why I spend so much time on proposals and pre-sale discussion with clients - A legitimate SEO who provides a good value really does have to spend alot of time proving themselves and how they are not one of these types of "new SEOs" who don't know the basics. Add On: With respect to "how to start" I've long since supported the idea that of all people and SEO should at least attract his own clients via search engines. If nothing more this establishes some credibility for you, as you can show how you attracted your new lead to your site, and relate that to what you hope to do for them. Personally I do get 90% + of my web design and SEO leads from via search engines, but I do recognize how and when other forms are also appropriate and useful. Referrals, offline marketing, establishing oneself as an "expert" in the field etc. can be great - especially for larger clients who are less likely to select a firm by searching online (they are used to being pitched to rather than proactively looking for services). Still though, I have a hard time believing in the services of any SEO who's own website doesn't attract a good bit of targeted traffic and produce leads... Add On 2: (Re-read original thread which spurred this thread) If you have not at least heard about "sandboxing" and such you should not sell your services (not saying you have to agree with the theory or not, but sheesh you should have at least heard all the discussion). Last edited by ephricon : 02-24-2005 at 10:08 AM. |
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#3
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At the same time I think most businesses do not pay SEOs nearly what their services are worth. on this front I have conceded that many businesses deserve to get ripped off. Then you have lots of hassles like Google just deciding that if people link to you with your site name as anchor text your site is rubbish. I think an SEO can still provide good ROI for many if only landing high rankings in a few of the major engines. I also think many people see a time delay to Google rankings when the only difference between a good ranking and a bad one is that they let the links age for a few months. so the question of what is wrong is valid for a new person to ask. especially after seeing quick results elsewhere and when you have few little experience to judge your results against. a large part of what people pay for when they buy SEO is for the experience. if you can't afford a large budget then you take your chances, just like most other ad spends. hopefully you judge character and compitency correctly and the outcome comes out well. if you can't afford any risks you shouldn't do SEO. if your site was unbranded and getting no traffic at all then you may not be risking much by doing it. if you are debating hiring someone else and may want to do it yourself you may even want to set up a hobby site to learn on first. I don't think there should be any defined starting point really. I ranked my first client for a $100 one off fee and ranked my second one #1 in G (adult related) for a one off $300 fee.
why should SEO be held to a higher standard than paid search when companies like overture knowingly partner up with companies like claria / gator?
__________________
The SEO Book |
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#4
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A year ago I was working as a web designer at a small marketing company, when my supervisor (who did seo and sem for the company) was fired. The boss (seeing an opportunity to cut overhead costs) decided that I should take over for him. I had only done seo as a hobby up to that point, and I explained this to the boss. Such was his mania, he "promoted" me anyway.
At first I just followed the strategy that my former supervisor had laid out. I began frequenting the forums and reading up on search engines, algorithms, optimization and marketing. As the months past and I felt more confident, I began conducting tests and making modifications to the sites. After the first 6 months I had more than doubled the traffic/leads while also trimming the budget by about a third. I won't go into detail, but the keyword niches our clients target are definitely low competition, so I'm not claiming any great accomplishments. Using only basic link building and on page optimization, I have been able to consistently and sucessfully rank pages on G, MSN and Yahoo. Despite the fact that these are not competitive phrases and would fail to impress most of the folks on this forum, my clients are seeing increased traffic, leads and revenue. I, an amateur and a hack, have provided a valuable service. I won't be going to work for Sony or Reebok, but for most businesses (especially local ones) I can provide cheap, effective seo/sem. |
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#5
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The same is true with most any professional consulting service. When I wrote the check to my accountant yesterday it was to cover both her superior knowledge of tax and accounting laws (as compared to mine) and her time in actually preparing my tax returns. That's it. And yes Google's time delay may explain how many "new" SEO's are quick to get rankings in MSN and Yahoo and may have done well enough to get good rankings in Google too, but just have to wait to see them. My beef is that if they don't know this general concept, that it takes a while in Google, than they have not yet reached the point where they should be "selling" services. How would they do this anyway? Say "um I have no idea if I can get sites ranked in the most popular search engine.. I think I can b/c I got ranked in the other two, but I'm not sure if it will take a few days or 6 months or what, I've never done it before..." A basic knowledge of timelines along with the principles of optimization is rather essential in successfully dealing with clients and allowing them to know what you are selling and what is a fair timeline, IMO. Quote:
Eventually I learned enough that I had my site ranking well and contributing, and then I began to "sell" the services much the same way as Aaron - first site was like $100 or something and I probably made less than $2/hour on it, and then worked my way up as I built up experience and knowledge... Now a couple of years later I have decided to sell-out and go corporate (as an SEO) and keep my business running on the side (PM me for more info about this if you are interested). |
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#6
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Just because the KWs you optimized for are low-competition or maybe even "easy" by many SEOs standards, this does not make your services any less valueable or effective, so long as you are clear when selling any services so as not to mislead about your skills. Different SEOs do different things. Up until now I've done mostly alot of small clients with low and medium competition terms we targeted. Being small businesses the success we've had has really done great things for them, and both parties are quite happy with our relationship. However, next week I take a job with a large company optimizing one site. Its high-competition and will not be nearly as "easy" as what I do now. However, its only one site. I can focus all my efforts on that site and that industry, rather than worrying about a large number of clients. I think you'll find this is common - as an SEO you typically either do alot of small projects or a few larger projects. In most cases, the smaller ones are easier and less competition, but you usually have less time and less funds to work with. Whereas now I maybe spend 1 - 2 hours a week on many clients sites, with my new gig I'll spend all my time on one site. Sure its harder, but I have a larger budget to work with and more time as well. I don't think you necessarily need to be skilled in obtaining a certain level of "difficulty" or "high competition" KWs to be a "professional SEO" - just that you need to have some sort of past success and basic understanding of the principles. If we all were skilled to the exact same degree I'd be able to charge the $300 and $400 per hour that some of the more well known names in the industry charge. I'm not as good as some of them and so I have lower fees and such, but I still am able to produce a great ROI for all of my clients, and I can advise them reasonably accurately as to what they should expect from my services - rather than just offering a service that I have no idea how effective it will be or how long it will take. |
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#7
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I think anyone should be able to sell anything. its a free market
if business owners buy a $300 seo job , then its their risk. They may get someone like awall just starting out or they may get ripped off. What should they expect for $300 worth of advertising? The first seo I did was for next to nothing $ wise. I told a web design client "sure I'll get your site ranked" . His site was fishing charter business, I mean how hard could it be, so I thought. It turn out its like 3.00 ppc and like millions of dollars of business on this one little island. What a pain, but it was good learning. So then I made my own site rank for "website design", "website optimization", "website marketing" etc. Oh yeah awall , it looks like you are going to be the default winner on that race we started like last year, last update google took a dump on my homepage. No "search engine optimization" for me, I made it 18 but no higher. Doing SEO for other people is ok, but for the most people are just a pain. Anyways now I am only interested in affiliate sites, in fact I don't really understand why anyone does seo for anyone else's sites for the most part. I guess when you first start out you need money upfront to fund the project, but once it gets rolling... I guess If I was getting clients that pay 3-5 thousand a month I could see it. You know what seems a lot worse then some unskilled person screwing up and losing <$1000 of someone's money, is when established SEO companies take thousands of dollars a month and then do nothing. I have had several people contact me complaining of this. I don't know 100% if they were real people , but they seemed pretty genuine |
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#8
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In fact, personal referrals are better than search engine listings, because then you come already recommended without having to toot your own horn. |
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#9
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Now my sarcasm aside, I suppose you were referring to a term like "search engine optimization" - of which 10 firms probably get a lot of traffic, and maybe another 20 or so get some traffic. Last I checked I was no where to be found in Google's top 50 for that term... In fact, I don't even bother trying to rank for it. To spend my time doing so would neglect one of an SEO's key tools - effective keyword research. Depending on my type of business, I can target SEO clients with a ton of other terms. I can target locally-related search phrases (add maryland or baltimore on the end of search engine optimization in Google and you'll find me in the top 2 or 3 spots) or I can also target by industry (i.e. for law firms, etc.) or I can target other related terms like website promotion and such. Spending all my time optimizing for just the # 1 term would not be the best use of my time, especially as I'm not willing to travel to meet in person with anyone more than an hour's drive from me, and in-person meetings are crucial for me in my sales process (not just to get the contract, but to make sure I want it - i.e. do I like the client as well). Last edited by ephricon : 02-24-2005 at 02:29 PM. |
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#10
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Your focus on secondary terms, since it sends you convertable traffic, is obviously a successful strategy. |
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#11
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# ask for work experience # take up a marketing degree # gain experience for atleast a good year or two Quote:
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It shouldn't be that risky. You don't have those sort of risks when you go down to your local store and buy a TV. Why should you have a higher risk buying a TV online? I've seen people pay out thousands for a TV that never existed online. People make it that way. That stupid thought about freedom to do whatever you want is rubbish. Freedom is not about ripping people off, freedom has nothing to do with providing less than adequate services, freedom has nothing to do with selling something your not even partially experienced / qualified to sell. Is it ok for a builder in training, to build a house? What if it falls down? Not his fault, yours, because you paid less for an unqualified builder or a builder with no real experience. Is it ok to practise law when your still only a law student? No. Is it their fault you got sent to jail because you took their advice as it was cheaper than a qualified lawyer? By what you said above it is the clients fault, so it must be Ok for unqualified people to just charge less and take no responsibility. -------------------------------------------------------------------------- Last time I looked, running a business meant something. The problem with all these people that run an online only business, is that they simply think they just open a site, charge a price and away they go. They think they have no responsibility at all. I read something the other day about someone who now helps people who have hired shotty SEO's or those that are less than experienced, and place them in court and testify as an expert witness. Good on that person I say. |
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#12
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If someone does a bad seo job , then they are probably liable for whatever they where paid, there is no death of physical injury, its a website Quote:
Plus people are dumb they are so greedy that they take the cheapest thing they can get ... which usually a scam. Its like social darwinism [quote]Damn straight, it already has. How many people do we all here that are sceptical about SEO, as they have already been taken for a ride with the "Guaranteed #1 for just $19.95 per month" and the "$200 website package" and so forth.[/qoute] I think the people who have been ripped off once tend to be better customers. They appreicate the work more. |
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#13
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Who says someone wouldn't kill themselves for losing everything online because of one ripoff who broke their business, the same business in which their house was mortgaged for, and so forth. Yer sure, there are a lot of $5 domains and they will be nothing more, nor are they anything to anyone if they are lost, but there are a hell of lot that aren't. I would say that my anthonyparsons.com domain has over $15,000+ currently invested in it. That's chicken scratch compared to others again, but more than probably 60% of the throw away domains. Think about how much revenue and worth is invested within this SEW site? Hundreds of thousands, a million or more! When we all think ripoff, how many automatically just think the cheapest? The cheapest is not always the ripoff in many cases. Think broader IMO... as the reach is quite vast, and quite devastating. For someone just to popup with a half arsed service and sell it, considering most of us never know the full story behind the business we service, financially speaking. How do you as an SEO know that this person hasn't got their entire livelihood invested into the website? You say its just a website! I say you may want to reconsider that attitude, especially if your playing with another's possible livelihood. Last edited by Anthony Parsons : 02-24-2005 at 10:04 PM. |
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#14
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Besides the possible "brand" damage to some non-existant brand what are they really losing other then fees and some wasted time. If a site ranks nowhere at the start and at the end is in the same place what is they really lose. Unless it gets totally blacklisted probably just whatever fees Quote:
I Think most of the times people get ripped off on seo its out of sheer greed, trying to get that lowest price. I want a site to make a million dollars and I want to pay $500 for it. I still think its wrong, but I don't have a lot of pity for greedy webmasters. If someone says they 40 inch flat screen for $299 free shipping .... Its got to raise some warning flags |
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#15
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True, true. Some people are just silly and looking to be ripped off. When it is just too good to be true, then maybe they should be questioning, then requestioning, ringing and further questioning until they've beaten the horse to death. Some are not though.
I will give you a real life example. A previous client of mine makes all their money online within the accommodation rentals business. The business is worth over 600K total, all from online expenditure. They advertise the business online and off, as you would for the type of market. A good conman who had all the answers, had his SEO business online for over 12 months, sold his under priced services to this client. Their business model went from 600k down to 350k in a matter of months. Why? All because this person said they could do something they couldn't. The business lost nearly all of their search engine traffic in one foul swoop. All this was done for the mere price of around $10k. The price suited the services they where supplying, it just wasn't the right services this person applied to the job. Now in my book, that's a lot of money to lose in two months all from a person who thought they had it sorted, but were really nothing more than an online conman selling something they had a little success with, but by no means experienced to cater a larger type business model. All online, lets not forget this. Luckily for the owner, they took a backup off the entire site before any SEO was performed by the person. After I was approached by this business, it cost them a mere few hundred dollars for my time to evaluate the problems, provide them the solutions and have them implement a few key aspects to get things going in the right direction. The business already had a lot of money invested in online marketing, affiliate programs, offline marketing, etc etc, they just wanted to capture a little more and find a few untapped resources to improve overall rankings and strategy. 10k to go backwards vs. a few hundred to go forward. This is very much real life and peoples lives and financial situations we hold within our hands when contracted. IMO, to many people see it as nothing more than a joke and a means to maybe a few bucks. I can't wait for the day when someone takes someone to court for the few dollar cost, and bankrupts an SEO for loss of sales, income, etc etc. The day will come... As you say though Ferret, your not optimizing others sites, but some people are, and with no real experience or understanding of the overall complications that may become reality. People just try and shunt the blame to the client, when in fact it is their fault to begin with. Whilst we may not be able to guarantee rankings, people themselves need to provide some sort of guarantee about themselves and their ability, especially if it ever makes it to a court of law... that will be interesting when it occurs. |
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#16
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people knowingly spending 5 or 6 figures a month on adwords not even interested in spending a few grand on SEO. I know guys that make $5K per site on AdSense who want to make that recurring income and watch it triple. they want an SEO to make it happen but when you throw out words like profit share they get cynical and want to protect money they don't even have yet. something about the mutually beneficial partnership idea that passes by most the people who have contacted me. often they forget that they have a commodity product and bring no value to the table. most SEOs could market just about anything in the world and good money without needing to deal with clients. I have had a page I do not even actively promote generate over a grand of affiliate income one month. how can a business that is not interested in profit share even attempt to compete with that?
__________________
The SEO Book |
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#17
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In fact, shoot on Monday I'm starting a job as a full-time SEO with a large firm that does many many millions in sales via its website. They already have alot of pretty good rankings, which get them a lot of traffic and alot of sales. This is why they realize that SEO is worth something, and how they decided to hire me full-time to handle it. My role is to improve upon what is already a "decent" search engine presence. Thank God for them that I have a reasonable idea about what I'm doing, b/c if I didn't or if I screw up it could easily mean $1-2 Million per month they lose. That would likely cause a few people to get laid off, myself included. So many people within the SEO industry just don't take it seriously enough. Sure its all fun and games and harmless if you are doing a site for some company that doesn't really care too much about their site/SEO and doesn't sell anything or generate leads online...And you are charging a couple hundred bucks... Then hey no big risk. But when I charge someone several thousand dollars, I take that as an obligation to deliver at least 2x if not 10x and 100x the value to my client - at LEAST enough in sales/leads that the increase in their profit (not just revenue) covers my fees - otherwise they'd be better off not doing any SEO at all... I think the real issue though is not how many people in the industry take SEO lightly, but rather how many people take running a business lightly. It so happens that due to the nature of the industry most SEO's are self-employed. Since there is so little cost and financial risk in starting your own SEO business, people jump right in alot of the time without truly investing themselves - their commitment, their pride, their sense of fairness, etc. IMO this is why you see such a high ratio of poorly-run SEO firms that end up ripping people off - its so easy to start one that often they don't really commit themselves in the same way they would if they were opening up a restaurant or brick and mortar store where they had more financially invested. |
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#18
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I think for he most part we talking about different situations
For one, companies with real money online should be doing a lot of research before the hand seo to anyone.. I think the thread was more about inexperienced incompetent people then of con-men, I was speaking more of the cheap because they don't have clue, and cheap cause they don't plan on doing anything type people. The there is the more established or better package people who steal the big money. Quote:
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So I check out his terms, they are 250,000 searches a month $10.00 ppc terms So I said well if I make a site that ranks for these terms will you buy it, so he says basically hell yeah. So six months go by and I start ranking for the terms , so I give him a call. Now he is pissed the seo company he hired has been charging him $5000 a month and its been 6 months and his site still doesn't rank for anything. Except like one obscure 4 word term. This company is advertised on this very forum by the way. To me one case of this sort of fraud is a million times worse then 19.95 submit to thousands of engines scams Quote:
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#19
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Further, for $20 its common sense that the service I'm getting is not likely to make me $100,000 return by next month. If you buy that type of service expecting that than you deserve to lose your money. Now this is not to say that the guy charging $5,000 a month is any good - he/they/she may be, they may not be. They also may be worth every penny of the difference of barely worth a cent extra... Same thing goes for cars, houses, accounting services and everything else in the world. Price is not necessarily accurate of quality, although if I were to be given my choice of a free car and only knew the price tag, I'd take the pricier one every time... With regard to selling SEO inquiries, let me know if you figure out a good way to do that. I've got too much to handle right now and I'd love to monetize my extra leads since I can't follow up on them anyways... Perhaps I should look a bit more into affiliate marketing and such No clients sounds good! |
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#20
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__________________
The SEO Book |
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