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Old 07-26-2007   #1
psurplus
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AdWords Editor is Broken

I recently inquired about AdWords Editor not being able to post/download/view one of my campaigns. After calling AdWords support yesterday this is the response I received.

"After we ended our call, I escalated this issue to our Technical Team.
While reviewing your account, they recognized that you have been unable to download your campaign into Editor because it has position preference enabled. Fortunately, they are aware that some users are currently having this technical problem with AdWords Editor, and it affects all campaigns which have position preference enabled. Due to this technical issue, campaigns with position preference enabled cannot be downloaded in AdWords Editor right now.

We regret any inconvenience this has caused you, but please be assured that our engineering team is working hard on the problem, and we hope to have it fixed very shortly."
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Old 07-26-2007   #2
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Re: AdWords Editor is Broken

Hmm...not for me. I just got the recent changes on one of my client's accounts that uses position preferences in one of their AdGroups. No problems with Editor here.
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Old 07-27-2007   #3
Shmuel
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Re: AdWords Editor is Broken

You may want to reinstall it. I've had some problems like that before. Reinstalling fixed it for me.
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Old 07-27-2007   #4
psurplus
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Re: AdWords Editor is Broken

I had tried all those helpful troubleshooting tips before calling Google. The rep I spoke with did just email me back today and say that Google engineers had rectified the problem and everything should work fine. I have not yet tested this.
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