wwi
10-28-2005, 12:00 PM
I've been a certified GAP for about 9 months. Just have a handful of clients so the big advantage was being able to manage all from one interface, and nice to have the certification to give the new accounts some confidence. However, lately there have been a few situations where I've had to contact Google AdWords Support - and the only way I know how to do so is through the "Contact Us" form on the support page.
The responses I've gotten have been pretty disappointing. Mostly what appears to be boilerplate text, i.e., "try our Learning Center at http://www.google.com/adwords/learningcenter/ for self-paced lessons that cover the scope of AdWords". As a GAP shouldn't I have access to a more responsive support center? And the GAP certification doesn't seem to mean much within Google, if my concerns and questions are treated as if they just result from ignorance of the AdWords system.
So, any advice? How can I get better support from Google? Is my GAP status less important than my monthly spend in getting a Google rep for my account? How have you received satisfactory reponses to your concerns and questions?
The responses I've gotten have been pretty disappointing. Mostly what appears to be boilerplate text, i.e., "try our Learning Center at http://www.google.com/adwords/learningcenter/ for self-paced lessons that cover the scope of AdWords". As a GAP shouldn't I have access to a more responsive support center? And the GAP certification doesn't seem to mean much within Google, if my concerns and questions are treated as if they just result from ignorance of the AdWords system.
So, any advice? How can I get better support from Google? Is my GAP status less important than my monthly spend in getting a Google rep for my account? How have you received satisfactory reponses to your concerns and questions?