Another bad experience with Overture PPC

[mikeb]

Hi, since the recent upgrade, my Overture account seems dead in the water.

The account went offline before the upgrade because the balance went to zero. I'm now trying to add funds but without success. I've set a daily budget but each time I try to add an amount, the balance never gets updated even though I get a message saying "Update Successfully Completed". Either, I'm doing something totally stupid, or my account has been permanently disabled by Overture. Needless to say, I get no response from support requests to Overture. I suspect they're flooded with requests since the upgrade!

[Elisabeth]

Have you tried the customer service line? It always seems easier to go straight to their billing dept. on the phone.

Customer Services:
Please have your account ID available when calling Customer Services.
1-866-WWW-OVER (1-866-999-6837) - Toll free in the US and Canada

[Elisabeth]

My bad.

I read your question wrong. but i'll leave the contact info up there anyway.

The daily budget feature only works by defaulting your payment plan to the auto-replenish option.

Which means, it takes that amount automatically from the credit card after your daily budget has been reached. I would guess it's not accepting your new funds addition that way, because it is already at zero.

Try doing it this way:
Turn off the daily budget feature.

Make a minimum deposit to get your funds online again. this may vary by your average spend rate. Sometimes they want a 3 day deposit to put listings back online.

Once the account is back online, then turn the daily budget feature on, and select the amount you want to be automatically deposited from that point forward.


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Personally, I'll say it again - this setup does not really work for all my clients. I have been begging for a daily budget feature for over a year. But some clients DO NOT like the auto replenish feature hitting the credit card in smaller chunks. it's much easier to make a bulk deposit and manage it throughout the month from there.

[mikeb]

I called customer service and they told me that if the account was offlline before the upgrade last weekend you have to call to have it switched on. It's now OK. Thank you Elisabeth. Nice of Overture to tell people about this little gotcha isn;t it!