jubalince
12-21-2006, 03:03 PM
Community Manager
Direct Hire
Redmond, Washington
Salary $100k+
a-jubali@microsoft.com
General Description:
Do you want to use your leadership and management experience to grow a high-performance community services organization that will have a lasting impact to our global advertising and publisher clients?
Are you passionate about being a advertising and working with other smart people to solve challenging problems and create new value in the Search advertising industry?
Are you passionate about improving customer and through extraordinary service and innovative programs?
Are you a voracious learner, devouring new technologies and industry trends?
The MSN Client Services Group is looking for a highly motivated manager who understands the meaning of world-class service management, and wants to help build a $6B business. We are looking for a highly motivated Community Manager to lead a world class community organization for our small and medium advertisers and publishers. You will lead and develop a dynamic team of Community service and support employees who work to support our customers in the online community (forums, blogs and Wikis) and secure platform adoption and revenue growth through thought leadership, community engagement and a vibrant solutions ecosystem serving the SMB advertising community. In this role, you will leverage your management experience and your internet and customer service experience to drive the team to build a vibrant community connected by user to adCenter to user connections. You will be joining a smart team, focused on achieving amazing results, working together to drive new value and solutions for our clients. We recognize that our people make the difference in delighting customers and driving revenue and your role is central to the development and execution of these high performing teams.
Key Responsibilities:
Responsibilities include but are not limited to the following:
Enable your team to provide world-class service and support to adCenter clients
Use proprietary tools and internal resources to highlight significant trends.
Manage a team of 6-10 employees
Align individual goals and organizational goals.
o Provide feedback and coaching regularly to employees
o Develop high potential talent
Drive resolution of escalated customer issues
Review process, product, or tool changes that impact the team
Monitor quality of teams work weekly and proactively address improvement areas
Lead or supervise virtual teams assigned to completion of group initiatives
Build cross group relationships to improve team efficiencies
Forecast and manage resources to ensure quality support for sales and clients
Limited travel to industry events may be required
Education and experience:
BA/BS degree or equivalent work experience with a focus on Business Administration and/or Account Management
3+ years management experience
4+ years working in a customer service organization
3+ years online advertising experience preferred
o 2+ years of experience working with Google, Yahoo and/or other relevant search engine toolsets on pay-for-performance search products required
o Paid inclusion and/or natural search experience is a plus, but not directly relevant
Proven ability to:
o Multitask & work under pressure
o Understand customer needs and translate this need into solutions
o Build ongoing relationships
Excellent written and verbal communication skills, including presentation, negotiation abilities or experience
Proven track record of exceptional performance, high productivity and meeting deadlines
Ability to work cooperatively and proactively with staff inside and outside of the department
Strong quantitative and analytical experience
This job description details the general nature and level of work performed by employees within this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
A prior conviction will not necessarily disqualify you from employment in this position.
Successful Completion of a Background Check is required for this opportunity.
Microsoft is an equal opportunity employer and offers competitive salary and benefits.
Direct Hire
Redmond, Washington
Salary $100k+
a-jubali@microsoft.com
General Description:
Do you want to use your leadership and management experience to grow a high-performance community services organization that will have a lasting impact to our global advertising and publisher clients?
Are you passionate about being a advertising and working with other smart people to solve challenging problems and create new value in the Search advertising industry?
Are you passionate about improving customer and through extraordinary service and innovative programs?
Are you a voracious learner, devouring new technologies and industry trends?
The MSN Client Services Group is looking for a highly motivated manager who understands the meaning of world-class service management, and wants to help build a $6B business. We are looking for a highly motivated Community Manager to lead a world class community organization for our small and medium advertisers and publishers. You will lead and develop a dynamic team of Community service and support employees who work to support our customers in the online community (forums, blogs and Wikis) and secure platform adoption and revenue growth through thought leadership, community engagement and a vibrant solutions ecosystem serving the SMB advertising community. In this role, you will leverage your management experience and your internet and customer service experience to drive the team to build a vibrant community connected by user to adCenter to user connections. You will be joining a smart team, focused on achieving amazing results, working together to drive new value and solutions for our clients. We recognize that our people make the difference in delighting customers and driving revenue and your role is central to the development and execution of these high performing teams.
Key Responsibilities:
Responsibilities include but are not limited to the following:
Enable your team to provide world-class service and support to adCenter clients
Use proprietary tools and internal resources to highlight significant trends.
Manage a team of 6-10 employees
Align individual goals and organizational goals.
o Provide feedback and coaching regularly to employees
o Develop high potential talent
Drive resolution of escalated customer issues
Review process, product, or tool changes that impact the team
Monitor quality of teams work weekly and proactively address improvement areas
Lead or supervise virtual teams assigned to completion of group initiatives
Build cross group relationships to improve team efficiencies
Forecast and manage resources to ensure quality support for sales and clients
Limited travel to industry events may be required
Education and experience:
BA/BS degree or equivalent work experience with a focus on Business Administration and/or Account Management
3+ years management experience
4+ years working in a customer service organization
3+ years online advertising experience preferred
o 2+ years of experience working with Google, Yahoo and/or other relevant search engine toolsets on pay-for-performance search products required
o Paid inclusion and/or natural search experience is a plus, but not directly relevant
Proven ability to:
o Multitask & work under pressure
o Understand customer needs and translate this need into solutions
o Build ongoing relationships
Excellent written and verbal communication skills, including presentation, negotiation abilities or experience
Proven track record of exceptional performance, high productivity and meeting deadlines
Ability to work cooperatively and proactively with staff inside and outside of the department
Strong quantitative and analytical experience
This job description details the general nature and level of work performed by employees within this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
A prior conviction will not necessarily disqualify you from employment in this position.
Successful Completion of a Background Check is required for this opportunity.
Microsoft is an equal opportunity employer and offers competitive salary and benefits.