Butting heads with Google

[Sharkman]

Hi,

I need some help/ tips on what to do next as we're having no luck with Google, who've stopped communicating with us on this issue.

I work for Westpac (http://www.westpac.com.au) and at the moment (its a bit of a long story but somehow we had a Russian type site showing up with our domain hard coded into nonsense URL's , that always redirected you to our generic error message page). Google got rid of the dodgy cahced results but left the Russian/ Bulgarian (whateve rit is) title text on our link.....See: http://www.google.com.au/search?hl=en&q=westpac for more info.

Google have basically said tough, we'll index you when we get to you, but I can't see any evidence of this happening (nor do I believe they can't manually index our site). Any ideas on where we stand here, who to approach in Google (if anyone) something our IT guys can do for us?

The display of the dodgy Russian text is likely to confuse customers searching for us..It looks like a phishing/scammers link and both us and our customers are suffering for it.

Anything anyone can suggest would be greatly appreciated.

Thanks in advance

Pete

[shor]

Ouch, not good for one of Australia's Big 4 :) I thought this type of redirecting didn't work anymore?

Re-indexing:
They've already stated that your title will change when the spider next comes around so you should check your weblogs to see how often GoogleBot crawls the website. With 8000+ inlinks to http://www.westpac.com.au you guys should get crawled fairly often (i hate the ugly homepage URL though)

Approaching Google
If you guys aren't on AdWords, now would be a good time :D The Australian offices are small so stuff like this tends to get escalated up the line by your account manager. (For overseas people wondering why Westpac would get the BMW.de treatment, Westpac are in the top 10 companies in Australia by market cap) You could always try the "I'm a big corporate player" and get someone up high enough to phone Google directly :P

Note: Slightly related, you guys should also look at disallowing competitors from using your trademark in their adword creatives.