No Support With adCenter

[SonicAM19]

I contacted customer support after a few attempts at migrating my existing Adwords campaign to adcenter. The representative was no help, and seemed to have no understanding of the interface or user guidelines. I have a large campaign consisting of hundreds of ad groups and thousands of keywords, does anyone have practical advise on how to quickly migrate from adwords to adcenter?

[psurplus]

i found this how to a little while ago. i didnt use it but it sounds pretty close to the right thing.

http://advertising.msn.com/Home/Article.aspx?pageid=709&linkid=3205

[adCenter411]

SonicAM19, and other adCenter customers on SEW -
if you are unhappy with your experience with the adCenter support team, please let me know. we want to make sure you have a positive experience with support.

you can always send me a private message with the support ticket # and explain what happened / what wasn't resolved / what questions you still have. i will escalate to support and they can figure out what happened.

thanks,
adCenter411

[psurplus]

sounds good adcenter411, if the need ever arises i will definately contact you.

fyi- havent really been upset or had any trouble so far. i understand its still in beta and look forward to its release soon.

[fulton savage]

i understand its still in beta

It's not beta in the US anymore.

[psurplus]

oh yea my fault i didnt notice. if its a full version then wheres the support for firefox?

[CSSLady]

It's too bad the people who answer the phones and emails don't have the ability to go directly to the Techies for the answers to 'issues.'

It's a tad difficult to give support when you don't get support yourself! Try and imagine how frustrated they must get when they've got an angry caller on the line and they've got nobody to give them an answer to pass on. That must be pure and utter Hell...

You've noticed how scripted any communication with Support is? They have no other resources to rely on except what they read on the screen or in the training manuals.

They also never get a chance to try running real ads, so they've no way of understanding the weird little glitches that come up.

Come on give them a break. It's not like the poor Joe's invented adCenter, or can do anything but pass our complaints on by email, themselves.

[adCenter411]

i wanted to let everyone know that we've heard from a lot of customers that they're not satisfied with their experiences with our support team. we're working on improving this as a high priority. in the meantime i appreciate your patience with this...and if you have any specific experiences or ideas to share please post them. as for me i will let you know once i have some info to share with you on our plans to improve support.

thanks,
adCenter411