Hello Everyone-

I am having an issue and wanted to see if anyone else is experiencing the same and if you are having any better luck than I resolving it with MSN. For one of our campaigns this month we ran through and past our preset monthly budget in just 15 days. Contacted MSN and here was their response:
__________________________________________________ ____
From: US Ad Services [mailto:XXXXXX@microsoft.com]
Sent: Wednesday, August 16, 2006 8:56 AM
To: XXXXX
Subject: XXXXX


I’ve spoken with technical support and was informed that there is a known bug that they are working to resolve. This bug doesn’t allow adCenter to recognize the daily spend in time to shut the campaigns off before it is reached. However, I was told that the adCenter team is looking into a solution for this problem and our advertisers will never be billed over their monthly budgets. I’m very sorry about the problems and I’ll be speaking with the technical support team in the near future to ensure that this is properly resolved.

Best regards,

Matt XXXXXXXX

____________________________

The issue of course is now our client's ads are offline the rest of the month. I asked MSN to credit us enough funds to run the campaign as normal for the duration of the month (the total amount is only $50 that we need credited, small beans but it's the principle of the matter) and their response was that they couldn't do that. Additionally, MSN made the comment that receiving the same amount of traffic over half the month is the same as spreading it out over the entire month (all of us in marketing know that this is by no means true in terms of brand presence/awareness).

Honestly, I am very disappointed with the customer service at MSN. We currently spend a signifcant amount w/ Yahoo & Google (about 120K/mo) in part because of the service they provide and they are receptive when they know they have made a mistake.

Has anyone else had problems like these with their MSN account and customer service person recently?

LP,
I don't have this problem because I have an unlimited budget. I did want you to know however, that there are others voicing the same issues. I don't see them here, but I do see them at other forums (like webmasterworld). Some of those people talked about getting credits for their accounts when they went over budget. But that is different than just spending the budget too fast.
As far as the customer service issue? I agree that it is lacking. And billing and budget issues are the place it is lacking most........